Return policy

You may return any item purchased on honornyc.com within 14 days of the delivery date by following the instructions below:

1. Fill out the Return Form. This will enable you to initiate your return request which will be reviewed by our Customer Care team. Within 1 business day of submitting a request you will receive your Return Authorization by email, which is required for us to process your return.
2. Once you have received your Return Authorization please make sure the item(s) you wish to return is in its original condition, tags and packaging included, otherwise we will be unable to approve your return and issue a refund.
3. Our Customer Care team will provide additional instructions in the Return Authorization email to help you complete your return.

Once your return shipment reaches our warehouse, please allow up to 10 business days for your return to be processed. If your return does not meet the conditions detailed above, the item(s) will be sent back to you and your return request will be denied. Once your return has been approved and processed you will be issued a refund to the original form of payment and a Refund Confirmation email will be sent to you. Please note that shipping fees are non-refundable.

Please note that for regions not included in the above list, it is the customer’s full responsibility to arrange the return of their unwanted item(s), upon receiving their RA and return instructions from HONOR’s Customer Care team.

If you have any questions or concerns regarding our returns process please contact Customer Care.

For further information on the conditions for exercising your right to return, please see the Legal Area.

Refunds

Once your return shipment reaches our warehouse, please allow up to 10 business days for your return to be processed and refund issued. Once your return has been accepted, we will process your reimbursement and send you a Refund Confirmation email.

The time needed to process your refund may vary based on the payment method used.

If you have received a Refund Confirmation email but have not been refunded please contact your bank. If your bank is unable to locate your refund please contact Customer Care.

Return form

To submit your return request, please complete the form on the following page. You will receive an email confirming your request, and a member of our Customer Care team will sent you a unique authorization number together with return instructions.

For pre-orders placed over 21 days ago, please email customercare@honornyc.com and our team will be happy to assist with your return request, provided it is within our 14-day return policy.

Please enter your email and order number: