Every HONOR garment is crafted using a true made-to-measure process in our New York City atelier. Unlike standard sizing, where gowns are cut from universal size charts, made-to-measure construction begins by tailoring the pattern itself to your unique proportions.

Your precise measurements will be taken during your initial appointment, allowing your gown to be created specifically — and exclusively — for you.

Each HONOR gown is meticulously handcrafted in our New York atelier and in New York’s historic Garment District. Supporting local artisans and preserving luxury craftsmanship is at the heart of HONOR. Our hand embroidery, beading, and printing techniques are custom-developed and executed in-house by our atelier team.

HONOR works exclusively with some of the most prestigious fabric mills in France and Italy, many of them family-owned for generations, to develop custom textiles uniquely created for our gowns.

You may wish to bring a special person or two with you to your appointments. We can host up to four guests comfortably in our space for styling appointments and fittings.

Please note, we also have space to accommodate bicycles and strollers. If you have any accessibility requirements, please get in touch to discuss with the team.

Once your appointment is confirmed, we kindly ask that any cancellations or rescheduling be made at least 48 hours in advance. Appointments changed outside this window, or unattended appointments, incur a $155 fee.

Should you wish to schedule a second appointment beyond your initial consultation, a $155 fee will apply — fully redeemable toward your future purchase.

We encourage you to take photos throughout your appointment to capture the moment and revisit your favorite looks.

We have a selection of shoe options with varying heel heights, as well as a full assortment of accessories and veils for you to try on. If you’d prefer to bring your own shoes, please do.

Please note, once you have chosen your dress and return for your fittings, you must bring your wedding shoes with you. (We’ll remind you about this nearer the time.)

We recommend starting your bridal journey at least 10–12 months before your wedding to allow plenty of time for production, fittings, and alterations. That said, if your special day is fast approaching, we’ll do everything possible to accommodate you. For anything less than 6 months, a rush fee will apply.

First appointments are usually 1 hour. For a returning appointment to revisit your favorite styles, please allow 45 minutes.

Please arrive at your scheduled time as we are unable to facilitate any early arrivals. This also means that we are unable to run over, so please arrive punctually to make the most of your appointment time.

Please send your high-resolution images to press@honornyc.com for a chance to be featured. Our atelier team loves seeing your special day and we are so proud of the small part we play in your bridal journey. #InHerHONOR

Yes. The entire HONOR atelier and building are fully accessible, including the entrance, elevators, restrooms, fitting areas, and appointment spaces. Step-free access is available throughout the building to ensure all guests can move comfortably through the space.

Please contact the HONOR team prior to your appointment with any accessibility questions or requests. We are committed to creating a welcoming and inclusive experience for every bride.

Since many of our garments are sheer, we suggest wearing flesh-colored undergarments to avoid visible lines or colors. All of the finished garments will be lined, and we have several different lining options to show during your appointment.

We suggest you wear nude underwear for your appointment, and a strapless or low-back bra if you are considering a style of dress that would require it. If you think you may choose a backless dress, it’s a good idea to try stick-on cups or a low-back bodysuit. You may wish to wear them on the day of your appointment to see if they would be comfortable and work for you on your wedding day.

We will welcome you into our private showroom for an intimate, one-on-one bridal appointment designed exclusively for you and up to four guests. During your hour-long consultation, you will experience personalized guidance through our gowns and accessories, refined styling suggestions, and a serene, luxurious environment dedicated entirely to your bridal journey.

Once you select your dream gown, your made-to-measure fittings will commence.

Each HONOR gown is truly made-to-measure and custom to your body. All fittings take place in our New York City showroom with our expert in-house atelier. Brides can expect 2–3 personalized fittings.

There is a one-time alterations service fee of $800.

During this process, you will also have the special opportunity to meet Giovanna Randall, the Creative Director and Founder of HONOR, whose vision shapes every collection.

Our collection gowns start at $6,000 USD.

If you have changed your mind about your order after you have placed it, we kindly ask that you contact us as soon as possible at customercare@honornyc.com.

Please note that orders that have already been processed cannot be changed or cancelled and must be returned. For help initiating a return, please refer to our Returns and Refunds page.

A dedicated personalization service is available for select HONOR garments and accessories. This service offers the opportunity to select fine workmanship and customizations, made following your specific requests.

The HONOR team will be available to ensure that each step follows the highest quality levels, to respect the unique characteristics of the product and to reflect the essence of the brand. Browse Personalized products on our shop or contact us directly regarding personalization services at customercare@honornyc.com.

To place your order, select the desired item(s) and the appropriate size/color and click “Add to Bag.”

Your Shopping Bag will appear on the right-hand side of the screen, and can be accessed elsewhere on the site by clicking the Shopping Bag icon in the top right-hand corner. Once you have made your selection, please click “Proceed to Checkout” to complete your delivery and payment details. When your order has been confirmed, you will receive an Order Confirmation email.

If your order contains more than one product, the products may be shipped in multiple shipments. If you need any assistance, please contact us at customercare@honornyc.com.

If you haven’t received an order confirmation email within 1 hour of placing your order, we recommend checking your spam or junk email folder. You can also email us at customercare@honornyc.com.

If you are still unable to find your order confirmation email, please contact our Customer Care team and someone from our team will contact you to assist.

The estimated shipping date shown on the product page is an approximation and not a guarantee. We aim to ensure this estimate is as accurate as possible, and therefore it may change after you place your order. However, the shipment of your order may still surpass this date.

In these instances, we invite you to reach out directly to Customer Care, where a Customer Care team member will be delighted to assist you.

Regretfully, it is not possible for us to reserve items in your Shopping Bag. If an item has disappeared from your Shopping Bag, this may mean that it is no longer available.

In this instance, you can sign up to be notified if the item becomes available again by using the “Notify Me” button. If the “Notify Me” button is not available, you can contact our Customer Care team for assistance: customercare@honornyc.com.

We offer standard or express shipping for every order.

You can find more information regarding our shipping methods and carriers on our Shipping page, along with the approximate shipping windows for each method.

We are excited to allow our online customers to purchase our newest collections early by placing a preorder on honornyc.com. A preorder can be placed if the item(s) shown are not immediately available for shipment.

Items offered for preorder will be clearly marked as such, and will display an estimated shipping date for your reference on their product pages. Please note that these dates are not guaranteed and the actual shipping date may vary for any given preorder item.

When placing a preorder, the item(s) purchased are reserved for you and will be shipped as soon as they become available. You will be charged for the total amount of all preorder items purchased at the time the order is placed.

Lead time for online orders varies. Please note that it is not possible for us to reserve items in your Shopping Bag.

Orders from honornyc.com are shipped from our warehouse in New York City in the United States.

If you have an account, you can check your order’s shipping status by going to My Orders in the My Account area.

At the time of checkout you will receive an Order Confirmation email. You will receive another email once your order has shipped containing tracking information, which you can use to follow your shipment’s progress. Once your order has been dispatched, you can follow its progress by clicking the tracking link in the Shipping Confirmation email.

Should you require any further assistance in tracking or locating your order, please get in touch with our Customer Care team and someone from our team will be delighted to assist you.

We begin processing orders within 24 hours of placement on all operating business days. Our warehouses ship Monday through Friday — orders placed after 3:00 pm EST on Friday will be processed and shipped the following business day. Please note that local time refers to the time zone of our warehouse location, not the location of the customer.

Our warehouses are closed for all federally observed U.S. holidays, and orders placed on these dates will be processed and shipped the following business day.

We accept the following payment methods on honornyc.com:

• All major credit cards (Visa, Mastercard, American Express, Discover, etc.)
• Apple Pay

Sales tax is applied to your order in accordance with individual state and local regulations. We collect sales taxes in all applicable states.

For this reason, an estimate of the tax charge might be added to your order total during the checkout process. Exact charges will be calculated automatically after your order is shipped, depending on the ZIP code of the shipping address. The final amount will be equal to or less than the estimated sales tax shown to you at checkout. The final sales tax applied to your order will be indicated in the invoice you receive with the Shipping Confirmation email.

You can update your personal details at any time from your account. If you can’t remember your password, please follow the “Forgot Password” link.

Please note your account is linked to the Country/Region you signed up from. Before logging in, please verify that you are in the same Country/Region website.

If you would like to change the location you are registered in, or permanently delete your account, please contact us.

By creating an account you can access exclusive areas and services:

Wish List
Make a list of your favorite items and add them to your Shopping Bag in one click. You can choose to be notified if an item you have saved is selling out, and you can also share your Wish List by email to plan a gift or send a hint on what you’d love to receive!

Orders and Returns
See all the orders you placed, follow their delivery, and manage your return requests — all from the same page.

Fast Checkout
Safely save the addresses and cards you use most often to have them already filled out for you at checkout. Honornyc.com guarantees the highest security standards when handling your data.

Thanks for considering HONOR. Please send an email to press@honornyc.com.

Please contact our team at wholesale@honornyc.com.

We do not currently offer exchanges.

If you have changed your mind about an item you have ordered, you may return it for a refund within 14 days of receiving your order. Please ensure that the item is in its original condition with tags still attached. You can contact our Customer Care team and a member will be pleased to guide you through the return process.

Regretfully, it is not possible to return items from different orders in the same box, and doing so may delay your refund.

Where possible, we request that you ship returns in their original shipping box. If you received multiple shipments for the same order, we kindly ask that you return them following the corresponding return instructions received by email.

All refunds will be sent to the original payment method.

Items purchased from honornyc.com can be returned within 14 days of their delivery date. To initiate a return for an order placed on honornyc.com, please review the instructions on our Returns Policy page.

Our Customer Care team will provide you with detailed instructions to initiate your return. They will reach out to you within 24 hours of the submission of our Return Form.

Once your return shipment reaches our warehouse, please allow up to 10 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed in our Return Policy, the item(s) will be sent back to you and your return request will be denied. Once your return has been accepted, you will be issued a refund to the original form of payment and you will receive a confirmation email.